By creating an account or logging in through a social network you can access your order history and your favorite products from all devices on which Emagg is installed (and also from the website (https://www.emagg.shop).

Registration is required for purchases through the website, but it is not mandatory.

Click on 'Login'. There are currently two sign-in options available: Google, Facebook,

1-3 days for 80% orders4-8 days for 15% ordersMore than 8 days for 5% orders If your order has the status 'Waiting for shipment' it will be prepared for shipment by the seller.We give sellers seven business days to prepare an ​​order for shipment and provide us with the tracking number. In some cases, preparation for shipping can take up to 12 days. If this period has passed, but the order is still 'Waiting for shipment' condition, please contact our customer service so we can initiate the refund.You can contact us by Live chat

4-6 days for 5% orders 4-9 days for 75% orders 4-12 days for 15% orders 4-15 days for 5% orders

Most orders are shipped separately, even if purchased at the same time. However, this has no influence on the delivery time of the packages! Why? Usually the products are shipped from different warehouses, even from different regions. Maybe one of the items is in stock but the other is not. The first will be sent immediately, the others will be sent at a later time. If all items have the same tracking number, they were shipped together.

Accidentally marked an order as delivered? No problem! If 45 days have not passed since purchase, your order is on its way. An incorrect status has no influence on the actual delivery. If the non-delivery guarantee has started but the order has not yet arrived, please contact our customer service to report the problem.

We give sellers and postal services 45 days to deliver your package. If 45 days have passed since placing the order and the goods have not arrived, please leave a request and we will initiate a refund.

If you received a defective, low-quality product or the product was damaged during the shipping process, please contact our customer service. We will analyze the situation and decide on a partial or full refund

If you do not like the ordered item, if it does not fit or you no longer want it, you can return it within 14 days of receipt.

If you do not like the ordered item, if it does not fit or you no longer want it, you can return it within 14 days of receipt. PLEASE NOTE! FOR A RETURN, YOU PAY ALL SHIPPING COSTS YOURSELF. Emagg does not provide any compensation.

We will refund your order once the seller has confirmed receipt of your return package. If the order has the status 'Refunded' the money will be refunded to the account you paid from within 7 working days.

If your order has the status 'Refunded' this means that Emagg's refund has been successfully processed. The money will be refunded within 14 days.

1. Go to 'My orders' 2. Select the item you want to track to open the order information. 3. Click on 'Show more' to see the package's tracking number and route.

Don't worry if the tracking number doesn't work. Some sellers use so-called virtual tracking numbers that allow packages to be tracked only to the Chinese border. After crossing the border they can no longer be tracked. If the non-delivery guarantee has started but the order has not yet arrived, you can ask us for a refund.

Emagg — your online marketplace for products from Asia and Europe. Everything you are looking for and much more at the best prices!

FREE shipping. No nasty surprises after your purchase! Wide range. At Emagg you will find thousands of items — and new ones are added every day! Customer service in English and Dutch. Discounts. Thousands of promotions and offers! Warranty. We will refund your money if your order is not delivered within the warranty period and if items are defective or not as described.

Company Ewij Store, international Netherlands: website: www.emagg.nl info@emagg.nl international: website: www.emagg.shop info@emagg.shop Netherlands, Utrecht Chamber of Commerce: 72588802 VAT number: NL 2647 53045 B04